Policies

 

RETURN POLICY

There are no returns on ejuice. If you feel somethying is wrong with your order please contact us and we will see what can be done.

There can of course be no guarantee on flavor because taste is subjective.

Regarding hardware, in the rare event that an item arrives damaged or defective, the customer is responsible for letting us know via phone or email within 24 hours of receipt.  The customer is to save all packaging and shipping materials until notified otherwise.

Custom-made and special-order items are not returnable.

We cannot guarantee that a product's color will match exactly what you see on your computer screen, as all screens are different.  If you are unsure of how a product will look in real life, we encourage you to contact us for more information before placing your order.

Customers may cancel an order at any point prior to shipment.  If an item has already been processed for shipment, cancellation is no longer an option.  Unfortunately, we are unable to cancel custom-made and special-order items.

 

SHIPPING POLICY

Our gereral goal is to have orders shipped out within 2 business days. Very high order volumes can occasionally add a delay. If you order an item that is not in stock, we will notify you with an ETA, at which time you will have the option to cancel your order.  You will be notified via email with tracking information when your order ships out.  All shipment dates are approximate.  We are not responsible for early shipping or any shipping delays.

 

PRIVACY POLICY

We will never share or sell your information with any third party.  Your name, email, phone and address will be used solely for order-related communication and shipments.  We do not store credit card information, which is ran securely to prevent interception by third parties.  We use Google Site Stats for tracking sales made through our Google ads. Though none of your personal information is being used or recorded in any way, you may disable this cookie if you wish.

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